Privacy Statement

Last Updated: August 2025

This Privacy Statement applies to www.gochinaquest.com, owned and operated by gochinaquest.
We are committed to protecting your privacy and handling your personal information in a transparent, lawful, and secure manner.

This statement explains how we collect, use, disclose, store, and protect your personal information, and outlines your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Personal Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

1.1 Information You Provide Directly

  • Contact Information: full name, email address, phone number, nationality, mailing address

  • Travel & Identification Information: passport details, visa information, date of birth (only when required for bookings, permits, or travel arrangements)

  • Billing Information: billing address and payment-related details (note: we do not store full credit card numbers on our servers)

  • Account Information: username, account ID, preferences, communication history

Providing personal data is not mandatory to browse our website. Data is only requested when necessary to deliver requested services.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Operating system

  • Referring/exit pages

  • Pages viewed, links clicked, and interaction behavior

This data is used solely for website functionality, analytics, and security and is not linked to identifiable personal information unless required for fraud prevention or legal compliance.

2. Cookies & Tracking Technologies

2.1 Cookies

We use session cookies and persistent cookies to:

  • Improve website navigation

  • Remember your preferences

  • Enable secure login and booking forms

  • Enhance overall user experience

You may disable cookies via your browser settings. However, some features of the Site may not function properly.

2.2 Analytics & Performance Monitoring

We use reputable analytics services (e.g. Google Analytics) to understand website performance and user behavior.
Analytics data is processed using anonymous or pseudonymous identifiers and may be transferred to servers outside your country (including the United States), in accordance with applicable data protection safeguards.

2.3 Third-Party Technologies

Third-party tools (such as embedded videos, maps, or widgets) may collect data under their own privacy policies. We do not control how these third parties process data and encourage users to review their policies independently.

3. Social Media & Public Content

Our website may allow interaction with third-party platforms (e.g. social media sharing, reviews, or testimonials).

Please note:

  • Any content you post publicly may be read, collected, and used by others

  • We are not responsible for how third parties use publicly shared information

You may request removal of user-generated content by contacting us at info@gochinaquest.com. Removal requests will be evaluated on a case-by-case basis, subject to legal and operational requirements.

4. Purpose of Data Processing

We process personal data only for legitimate business purposes, including:

  • Responding to inquiries and service requests

  • Designing and delivering customized travel services

  • Booking flights, hotels, transportation, and attraction tickets

  • Applying for permits where legally required (e.g. special regions)

  • Managing customer accounts and communications

  • Improving website performance and user experience

  • Sending service-related updates and (with consent) marketing communications

We do not use personal data for automated decision-making or profiling with legal effects.

5. Legal Basis for Processing (GDPR)

Under GDPR, we process personal data based on:

  • Consent (e.g. newsletters, marketing communications)

  • Contractual necessity (e.g. travel bookings)

  • Legal obligation (e.g. immigration or regulatory requirements)

  • Legitimate interests (e.g. fraud prevention, service improvement), balanced against your rights

6. Information Sharing & Disclosure

We do not sell or rent your personal information.

We may share data only when necessary, including with:

  • Airlines, hotels, transportation providers, and local operators

  • Payment processors and IT service providers

  • Legal or regulatory authorities where required by law

All partners are contractually required to:

  • Use data only for specified purposes

  • Apply appropriate security measures

  • Comply with data protection laws

In the event of a merger, acquisition, or asset transfer, users will be notified before any material change in data use.

7. Data Retention

We retain personal information:

  • As long as necessary to fulfill service obligations

  • As required by legal, accounting, or regulatory obligations

  • Until deletion is requested and legally permissible

We periodically review stored data and securely delete data that is no longer required.

8. Your Rights

Subject to applicable law, you have the right to:

  • Access your personal data

  • Request correction or updates

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

Requests may be submitted to info@gochinaquest.com.
We will respond within a reasonable timeframe and no later than legally required.

9. Data Security

We implement industry-standard technical and organizational measures, including:

  • SSL/TLS encryption

  • Secure data centers

  • Firewall and intrusion detection systems

  • Restricted employee access and confidentiality obligations

While no system is 100% secure, we continuously review and enhance our safeguards.
In the event of a data breach affecting personal data, we will notify affected users and authorities as required by law.

10. International Data Transfers

Where personal data is transferred across borders, we ensure appropriate safeguards are in place, including contractual protections and compliance with GDPR transfer mechanisms.

11. Updates to This Privacy Statement

We may update this Privacy Statement periodically.
Material changes will be communicated via email or prominent notice on our website prior to taking effect.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Statement, please contact:

GOCHINAQUEST GROUP LIMITED
Email: info@gochinaquest.com

13. External Links Disclaimer

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites. Please review their privacy policies independently.

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