Terms and Conditions

1. Payment

These Terms and Conditions apply to bookings made by individual travelers and groups directly with GoChinaQuest, a travel brand of GOCHINAQUEST GROUP LIMITED, unless a different contracting entity is expressly identified in the pre-payment booking documents. Business-to-business travel agency purchases are governed by their separately signed B2B agreement and tour confirmations, where applicable.

Your Booking Confirmation, confirmed itinerary and quotation will specify the services purchased. Any special booking or supplier conditions must be brought to your attention and accepted before payment. These terms do not override rights that cannot lawfully be excluded.

Deposit & final payment

• A booking deposit is required. There is no fixed universal deposit amount: the amount varies by tour, promotion, group and customization and is stated before payment.
• The standard final balance due date is 30 calendar days before tour commencement in China. A different payment schedule may apply to a tailored itinerary or special booking requirement only when clearly set out and agreed in writing before the deposit is collected, or subsequently agreed in writing by both parties.
• Bookings accepted fewer than 30 calendar days before tour commencement generally require full payment on confirmation, unless an alternative schedule is expressly agreed in writing.
• Prices, the payment currency, due dates, inclusions, exclusions and any applicable processing fees will be shown in your written quotation, Booking Confirmation or invoice before payment.
• Payment alone does not guarantee a particular hotel, transport seat, guide or other inventory until GoChinaQuest confirms the reservation. If a requested booking cannot be accepted, we will explain the available alternatives and arrange the appropriate refund.

If an agreed balance is overdue, we will notify you and, where practicable, allow a reasonable opportunity to resolve the payment. If confirmed resources cannot be held, the booking may be canceled with any charges and refunds assessed under Section 2 and applicable law.

Services and exclusions

International airfare to and from China is excluded from every advertised and standard GoChinaQuest tour package price. Travelers normally arrange and pay for these flights themselves. If requested, we may discuss travel-planning assistance or a separately quoted arrangement where lawfully available. Any such service is separate from the China tour package and must be expressly confirmed in writing, including the ticketing provider, full cost and applicable change or refund conditions; no international flight is included automatically. Hotels, domestic flights, high-speed trains, attraction admissions, meals, guide services and transfers within China are included only when expressly listed in the confirmed itinerary and quotation. Visa fees, personal purchases, optional activities and insurance are excluded unless specifically stated.

Payment methods and currencies

We accept only the payment methods and currencies stated in your official booking-specific payment instructions or secure checkout. You should verify the beneficiary or merchant details before sending funds. Your bank or payment provider may apply exchange-rate conversion and transaction charges; these will be handled according to the disclosed payment terms. Do not send card details through ordinary email or chat.

2. Cancellation & Refund Policy

These standard terms apply when a traveler voluntarily cancels a confirmed direct consumer booking. The cancellation request must be sent through the email or messaging channel specified in the Booking Confirmation. It takes effect when received by GoChinaQuest. The cancellation date is calculated in China Standard Time (UTC+8), counting calendar days before the first confirmed tour service in China, rather than the traveler’s international departure date.

Standard cancellation schedule

The following schedule applies to the total confirmed China tour price where a percentage is shown, whether the traveler has paid a deposit, an instalment, or the full balance. It does not include international round-trip air tickets purchased independently by the traveler. All deductions remain subject to applicable mandatory law and the additional conditions below.

If you have paid the full tour price or more than the deposit

For cancellations in the 6–0-day bands, the standard refund is the total amount paid less the applicable percentage deduction, adjusted only for lawful, substantiated necessary expenses where these exceed the percentage, or for separately approved special-resource conditions. For cancellations 29–7 days before commencement, we retain only amounts permitted by the deposit rule, reasonably substantiated necessary expenses and applicable law, and refund the balance. Any retained deposit must be credited toward the applicable total deduction; the same cost will never be charged twice. Where a legally recoverable deduction exceeds payments received, any additional amount is payable only if expressly agreed in the Booking Confirmation and permitted by applicable law.

Actual necessary expenses and special prepaid resources

Where reasonable, evidenced and legally recoverable necessary expenses are higher than a stated percentage, the actual amount may apply, but total deductions cannot exceed the confirmed China tour price. Supplier refunds, credits and costs reasonably avoided must be taken into account. Exceptional restrictions for a particular non-refundable hotel rate, ticketed domestic flight, train, permit, event or other special resource must be disclosed and expressly approved in writing before that commitment is made. We will provide a reasonable itemized explanation upon request. Fees for flights or other services bought by travelers directly from third parties are governed by those separate purchases, not charged again by GoChinaQuest.

Cancellation after the tour has started

For voluntary termination after commencement, the reference deduction is 60% of the confirmed tour price plus (the remaining 40% divided by the total scheduled tour days, multiplied by days already traveled), subject to applicable law, services actually provided and evidenced necessary expenses. Days traveled are not counted twice; deductions never exceed the tour price. Recoverable unused services will be reconciled and refunded as required by applicable law. A missed activity, late arrival or early departure is assessed with reference to services supplied, commitments and recoverable unused amounts rather than an automatic forfeiture of everything paid.

Other cancellations, partial group changes and refunds

If GoChinaQuest cancels for a reason attributable to us, the traveler-initiated cancellation schedule does not automatically apply; we will provide the refunds or other remedies required by the booking and law. Force majeure and other unavoidable events are assessed separately according to actual legally deductible necessary expenses and applicable law. Partial changes in traveler numbers may require a revised price or resource allocation rather than automatic cancellation of the whole group; we will confirm the financial effect in writing before further commitments.

A cancellation received by 23:59 China Standard Time on the 30th calendar day before commencement is within the 30-day refund window. An effective cancellation within that window ends the obligation to pay an otherwise outstanding balance, subject to any already approved exceptional expense. We will provide a written refund reconciliation within a reasonable time and process the undisputed refundable amount promptly through an appropriate method, subject to any shorter mandatory statutory deadline. Third-party refund processing may affect the remaining amount; any later supplier recovery will be passed on when received.

3. Alteration of Itinerary

We will consider requested changes to dates, route, accommodation, transport, attractions or traveler numbers subject to availability and the status of supplier bookings. We will explain material itinerary and cost implications before making a requested paid change. Any agreed administrative charge or unrecoverable supplier charge must be disclosed; no flat amendment fee is assumed unless confirmed before the relevant change.

If an operational change is necessary because of weather, access restrictions, safety concerns, transportation disruption or another event beyond reasonable control, we will notify you as soon as practicable, explain viable alternatives and seek to preserve the overall standard and purpose of the tour. Any additional or reduced costs, refunds and other remedies will be handled according to responsibility, confirmed arrangements and applicable law.

4. Travel Documentation

Travelers are responsible for holding valid passports, visas or eligible visa-free entry status, transit documents and any permits needed for their planned trip. Entry and boarding decisions are made by the responsible government authorities and carriers. We may provide itinerary or other supporting information when agreed but cannot guarantee visa issuance or entry permission.

For general reference, please see our China Visa Guide; always verify current entry requirements with the relevant official authorities before travel.

International airfare remains outside the China tour package. Travelers normally book flights to and from China themselves; any additional flight-related assistance must be separately confirmed in writing as described in Section 1. If your confirmed package includes airport transfers, please provide accurate arrival and departure details by the agreed deadline. Notify us promptly of flight changes; we will try to adjust included transfers where practicable and disclose any additional supplier costs before arranging them.

5. Health Requirements

Please check current health, medication, vaccination and mobility requirements for your journey and consult an appropriate healthcare professional where necessary. Tell us about any support, dietary or accessibility requirements that are reasonably relevant to arranging your services. We will assess requests in good faith, subject to actual local resources and safety conditions.

High-altitude regions and strenuous activities may involve additional risks or permit restrictions. Travelers should assess fitness to participate and follow relevant professional and local guidance. GoChinaQuest will provide reasonable warnings, coordination and assistance within its role and will remain responsible for obligations imposed by applicable law.

6. Luggage Allowance

Checked and carry-on baggage allowances vary by airline, fare, rail service, vehicle capacity and the relevant carrier’s latest rules. Where domestic transportation is included, please review the allowance indicated on your ticket or pre-departure information. Excess baggage, overweight items, oversized equipment and prohibited goods may incur additional charges or restrictions, normally payable by the traveler unless agreed otherwise in writing.

Please keep passports, medications, money, valuables and essential items in your personal custody during travel.

7. Insurance

We strongly recommend obtaining comprehensive travel insurance suited to your journey, including medical care, emergency assistance, trip cancellation or interruption and international flight disruption. Any insurance arranged or included by GoChinaQuest will be stated expressly in your quotation or Booking Confirmation, with the insurer, applicable policy and coverage details available for review. Do not assume that business liability cover or a basic local policy replaces your own personal travel insurance.

Coverage, exclusions, claim procedures and compensation are determined by the relevant insurer and policy. Nothing in this section removes responsibilities that GoChinaQuest must bear under applicable law.

8. Complaints & Claims

If a service does not meet your confirmed arrangements, please inform your assigned guide or travel consultant promptly so we have an opportunity to investigate and resolve it during the trip. For subsequent review, please send a written description, booking reference and relevant supporting material as soon as reasonably practicable.

We encourage customers to raise post-tour concerns within 15 days while details remain available. This is an administrative recommendation, not an automatic waiver of any right or mandatory statutory claim period. We will review complaints fairly and provide an explanation or appropriate remedy in accordance with the booking and applicable law.

9. Communication

For booking questions, changes, cancellation requests or assistance, use the email address or messaging channel identified in your Booking Confirmation, or our Contact Us page. Please retain written confirmations and provide current emergency contact and flight information when needed to perform your booking.

We process personal information reasonably required for your travel arrangements and share necessary details with relevant service providers in accordance with applicable law and our Privacy Policy. Please do not send sensitive payment-card details through ordinary messages.

10. Liability & Responsibility

GoChinaQuest is responsible for providing the agreed services with reasonable care and for obligations that applicable law places on the contracting travel service provider. Where we arrange third-party hotels, guides, transport or activities as part of your confirmed package, their independent status does not automatically remove our own legal or contractual responsibilities. Services purchased by you independently are generally outside our booked scope, subject to any separate duty or agreement.

Travel disruption can arise from unavoidable circumstances such as natural disasters, public-health restrictions, government action, road closures or carrier cancellations. We will communicate material changes, take reasonable steps to assist and discuss suitable alternatives, changes and refunds with you. Responsibility for additional costs depends on the cause, agreed services and mandatory law; we do not promise uninterrupted travel or exclude liability where exclusion would be unlawful.

If GoChinaQuest must cancel an accepted tour because we cannot provide the agreed services for reasons attributable to us, we will not treat that cancellation as a customer cancellation or automatically retain the customer’s deposit. We will explain the situation, offer suitable alternatives where available, and provide applicable refunds or other remedies under the booking and law.

Travelers must follow reasonable safety instructions, observe local laws and take appropriate care of their belongings. Please consider the inherent risks of any optional or strenuous activity before joining. This section does not exclude or restrict liability that cannot legally be excluded.

11. Modification or Discontinuance of Service

We may take proportionate steps, including suspending an activity or ending participation where necessary, in response to serious unlawful, abusive, threatening or unsafe behavior or material interference with the rights and safety of other travelers or staff. Where practicable, we will first explain the concern and give an opportunity to remedy it. Any cancellation accounting, reasonable costs and refunds will be considered according to responsibility, the contract and applicable law; an automatic blanket forfeiture of all payments does not apply.

We may update these website terms for future bookings. The version disclosed and accepted when your booking was confirmed, together with the relevant Booking Confirmation and any specifically agreed supplements, governs that booking subject to applicable law. We will not retroactively change an existing booking solely by editing this page. Any disputes should first be raised through our contact channel for good-faith discussion, without limiting any rights or remedies under applicable law.