Terms and Conditions

These Terms & Conditions govern the contractual relationship between GoChinaQuest (“we”, “us”, or “our”) and all clients who book tours or travel services with us. By confirming a booking and making any payment, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, together with your confirmed itinerary, quotation, and related communications from our travel advisors.

1. Payment

Deposit & Final Payment

A deposit equal to 10% of the total tour cost is required at the time of booking.
The remaining balance must be paid no later than 30 days before departure.
For bookings confirmed within 30 days of departure, full payment is required immediately.

Receipt of your deposit or full payment constitutes acceptance of these Terms & Conditions by you and, where applicable, your travel agent.

Methods of Payment

GoChinaQuest currently accepts the following payment methods:

Credit or debit card (Visa / MasterCard) via secure online payment
Credit or debit card authorization by email
Bank wire transfer

Cash payments, traveler’s checks, or company checks may be accepted upon special request. Personal checks are not accepted.

For step-by-step instructions and security information, please refer to our

👉 Payment Guide

If a transaction triggers a fraud alert from our payment processor, we may request additional verification. If verification cannot be completed in time for urgent bookings, GoChinaQuest reserves the right to cancel the booking and issue a refund to protect all parties involved.

Exchange Rate Disclaimer

For credit card payments, charges are processed in Chinese Renminbi (CNY). Your issuing bank or card provider will convert the amount into your account currency at its own exchange rate and may apply additional transaction fees.

Due to these factors, the final amount shown on your bank statement may differ slightly from the quoted tour price.

To better understand how this difference may occur, please see our

👉 Illustration of Exchange Rate Differences

Bookings that have been fully paid are protected against subsequent currency revaluation.
If full payment has not been completed before a major currency adjustment, any difference will be calculated transparently and will never exceed the confirmed quotation.

2. Cancellation & Refund Policy

We understand that travel plans may change. The following refund policy applies to standard individual bookings:

22 days or more before departure: 100% refund
15–21 days before departure: 70% refund
8–14 days before departure: 50% refund
0–7 days before departure: No refund
No-show: No refund

Once the tour has started, refunds cannot be issued for unused services due to early departure, late arrival, missed tour days, or personal reasons.

Important Notes

Different cancellation terms may apply to group bookings (10 or more travelers).
Penalties imposed by airlines, hotels, cruise lines, rail operators, or other third-party suppliers are non-refundable and will be itemized where applicable.
Final interpretation of this policy rests with GoChinaQuest.

3. Alteration of Itinerary

Changes requested before deposit payment are processed free of charge.
Changes requested after deposit payment are subject to an administrative fee of USD 25 per request.
Any additional costs charged by third-party suppliers are the responsibility of the client.

4. Travel Documentation

All travelers must hold a valid passport and obtain any required visas or permits before departure.
The responsibility for securing and maintaining correct travel documentation rests solely with the client.

GoChinaQuest shall not be held liable for denied boarding, entry refusal, or travel disruption caused by incomplete or incorrect documentation.

5. Health Requirements

Clients are responsible for checking health, vaccination, and medical requirements for all destinations visited or transited.

Travelers visiting high-altitude regions (such as Tibet) may be required to provide a medical certificate confirming fitness to travel. GoChinaQuest accepts no liability for health-related issues arising during the journey.

6. Luggage Allowance

Domestic flights within China generally allow:

Economy Class: 20 kg
Business Class: 30 kg
First Class: 40 kg

Carry-on luggage is limited. Excess baggage charges are the responsibility of the traveler.
All checked luggage must comply with airline security and locking requirements.

7. Insurance

GoChinaQuest tour packages include basic Tourist Accident Insurance in accordance with local regulations. This coverage is limited and does not replace comprehensive travel insurance.

We strongly recommend purchasing full travel insurance in your country of residence.
Insurance coverage is not included for hotel-only or flight-only bookings.

8. Complaints & Claims

If you are dissatisfied with any service during your tour, please inform your assigned travel advisor immediately so we can address the issue promptly.

Formal complaints or compensation claims must be submitted in writing within 15 days of tour completion and must include supporting documentation. Claims submitted after this period cannot be accepted.

9. Communication

You may contact GoChinaQuest via email, phone, or our website contact form.
If you do not receive a response within 48 hours, please contact us again through our
👉 Contact Us page
to ensure your request has been received and processed.

10. Liability & Responsibility

GoChinaQuest acts as an organizer and coordinator of travel services provided by independent third-party suppliers, including hotels, transportation providers, and local operators.

We shall not be liable for:

Acts or omissions of third-party service providers
Force majeure events including weather conditions, natural disasters, government actions, strikes, epidemics, or transportation disruptions
Loss or theft of personal belongings due to traveler negligence
Changes or cancellations caused by circumstances beyond our reasonable control

GoChinaQuest reserves the right to adjust itineraries, substitute accommodations or transportation, or cancel a tour if necessary. In the event of a tour cancellation initiated by GoChinaQuest prior to departure, a full refund of payments received will be issued.

Certain activities included in our tours involve inherent risks. Participation in such activities is undertaken at the traveler’s own discretion and responsibility.

11. Modification or Discontinuance of Service

GoChinaQuest reserves the right to refuse service or discontinue participation for travelers whose behavior is unlawful, abusive, or disruptive toward staff, guides, or other travelers. No refund will be issued in such cases.